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A Resource Guide for Patients & Visitors

Frequently Asked Questions 

Please take a moment to review the Frequently Asked Questions before moving to the specialty area of interest. Should you have any additional questions, you can always click on Contact Us and a member of our team will respond in a timely manner. 

How do I know I'm getting quality care?
Who can I talk to if I am concerned about quality?
Why was this data selected?
Why is Scottsdale Healthcare's data more current than the comparison data?
Why is Scottsdale Healthcare reporting this information?
Does this Quality Report display data about individual physicians?
How often will the data on this report be updated?

How do I know I'm getting quality care?
Scottsdale Healthcare benchmarks itself against the best in the industry. Every day we strive to realize our vision of "Setting the standard of excellence in personalized healthcare."

Scottsdale Healthcare adopts the goals set by the Institute for Healthcare Improvement, Centers for Medicare & Medicaid Core Measures, and the National Quality Forum. Scottsdale Healthcare Osborn and Scottsdale Healthcare Shea were awarded Magnet designation for nursing excellence in 2006. Scottsdale Healthcare Thompson Peak, which opened in 2007, will be included in Scottsdale Healthcare's next Magnet survey. 

In addition, many of Scottsdale Healthcare's patient care areas have additional credentials awarded by medical specialty accrediting organizations. 

Who can I talk to if I am concerned about quality?
First, talk with your primary care physician. Ask him or her about the quality of care provided. If you are a patient, talk with the nurses and staff who are handling your care. We do everything possible to ensure our staff members have the tools they need to give you the best care possible. 

Why was this data selected?
This is data that hospitals commonly report to Centers for Medicare and & Medicaid Services. It allows you to compare "apples to apples" in health care providers. 

The measures look at how we treat heart attacks, heart failure, pneumonia, and prevent surgical site infections. When hospitals follow certain practices in these areas, a patient's outcome improves. That's why we call these "Best Practices."

We are reporting all of our performance measures in these areas regardless of how well we perform. 

Why is Scottsdale Healthcare's data more current than the comparison data?
We report the most current data we have. Comparison data from Centers for Medicare & Medicaid Services is typically 6-12 months behind. 

Why is Scottsdale Healthcare reporting this information?
We want to create an open dialogue about your healthcare. The more you know about us and the more we know about your health, the healthier we will both be. 

We encourage you to review our report card and ask us questions about the data you find. Data and ratings in this report can be complicated. If you don?t understand something, we will do our best to answer your questions. 

Does this Quality Report display data about individual physicians?
No. We are publishing hospital data only. 

How often will the data on this report be updated?
This report will be updated quarterly as new data become available.