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A Resource Guide for Patients & Visitors

Your Health Information

 

Please select from the following options below:

MyChart Patient Portal
Relay Health Patient Portal
Requesting Medical Records for Continued Care  All Other Requests for Medical Records Completing the Medical Records Release Form Requesting Radiology Images Patient Record Amendment Requests

MyChart Patient Portal

 

Scottsdale Healthcare Primary Care is please to offer MyChart, a new patient portal at its seven locations. With MyChart, a free, easy-to-use, secure website, you can:

  • Schedule, confirm or cancel appointments online. 
  • Email your practice provider with non-urgent medical questions and get a response within two business days. 
  • Review your medications, immunizations, allergies and health history.
  • Have access to patient education resources through a link to the National Institutes of Health.
  • Review test and lab results.
  • Request prescription refills from your practice provider.
  • Review post-visit instructions.

Visit MyChart Portal for Scottsdale Lincoln Health NetworkMyChart can be accessed via iPhone or Android smartphone app or online.

You will need a one-time activation code to sign up for MyChart. Using any computer, smartphone or tablet with Internet access:

  • Go to AzMyChart.com
  • Click on the Sign Up Now button in the New User box.
  • You’ll be prompted to enter your activation code shown on the After Visit Summary you received at your last visit, allowing you to set up your MyChart user ID and password.

If you do not have an activation code, you can request one by going to AzMyChart.com; click on the Sign-Up Now link in the New User box, then click Request Access.

Note: Scottsdale Healthcare hospitals and specialty care practices will offer MyChart in the future.

Relay Health Patient Portal

This patient portal is powered by Relay Health, a trusted name used by health care organizations across the country.  Through the use of this secure internet portal, you will be able to access information about your recent inpatient visit, medications, procedures, test results and more.

  • All you need to activate this service is a valid email address.  You control your password and access. 
  • You may also share your information with others involved in your care. 
  • Within 36 hours of leaving the hospital, you will receive an email notification sent by Relay Health to the email address you provided to our registration staff.
  • This email will include instructions on how to create your account and access your most recent inpatient visit information. 

If you need technical assistance, please call 1-866-RELAY-ME (1-866-735-2963) or visit their website at www.relayhealth.com.

Requesting Medical records for Continued Care

Upon request, we will send pertinent records to your physician for continued care at no charge. Pertinent records include:  

  • All dictated doctors reports including, but not limited to, the following: Discharge summary, Emergency room dictated reports, History and Physical, Consultations, Operative Reports, Cardiodiagnostic Reports, Cardiac Ultrasound, Stress Tests, TEE Reports, EEG Reports, Sleep Lab, Pulmonary Function reports.
  • Pathology Reports/Cytology Reports 
  • Implant Summary Sheets 
  • Labs 
  • Radiology Reports 
  • EKG 

 All Other Request for Medical Records

  • A copy fee will be charged for copies if the number of pages exceeds 20 pages. 
  • We accept cash/debit or credit card payments which can be made in person or over the phone.
  • Any records request over 20 pages will be put on CD ONLY, cost is $20.00 per CD. 
  • If the records requested are in off-site storage, records can be put on CD, however it will be charged at a higher rate. 

Completing the Medical Records Release Form

To avoid delay in processing your records request, the Medical Records Release Form must be filled out completely. The following sections of the form are routinely not completed correctly. Please read the following 3 bullet points for guidance in completing the form: 

     
  • Section 1 identifies the patient: Please include date(s) of service needed. 
  • Section 1.A indicates who the records will be disclosed to: Please check whether records are to be mailed or picked up. Records can be faxed to a medical facility ONLY. 
  • In section 2 is a description of records to be released: Please be specific when indicating what information is needed. 
  • Please sign and date under Signature of Patient when patient is requesting records. 
  • If records are being requested by someone other than the patient, please provide proper documentation proving the right to patient’s medical records such as a Health Care/Medical Power of Attorney, a death certificate, guardianship, etc. The person listed in these documents must sign and date under Signature of Representative 

 

Requesting Radiology Images

If Radiology images are needed, please specify, otherwise only dictated reports will be provided. The fee for radiology CD’s is as follows: 

  • CD’s are free if taking to another Physician. 
  • For personal use: 
    • CDs 1-5 are $20.00 
    • CDs 6-10 are $5.00 each 
    • CDs 11-up are $1.00 each 

 

Patient Record Amendment Requests

Patients have the right to request Scottsdale Healthcare to have their medical record amended/corrected if he/she believes that the record entries have been made in error or are not reflective of actual events, data, or documentation. All requests to have patient records amended should be sent the Health Information Management Department and must have a completed Amendment Request form.

Please feel free to contact the Health Information Management Department if you have any questions at 480-882-4040