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Compassionate Support Staff

Our patients are not alone. Battling cancer is a big enough challenge. We are with them every step of the way offering a range of specialty support services. Our team includes:


Coordinators
The transplant coordinators are involved in your care beginning with your first consultation with the transplant physician. They will coordinate the tests and procedures that are necessary before, during and after your transplant. They will also serve as liaisons between you and your insurance company to obtain authorization for the transplant and other care. They coordinate services with all members of the health care team to create a treatment plan that meets your health care needs.


Clinical Educators/Individualized Nurse Case Management (CNS)
CNS are responsible for the educational information for the patients and family members, as well as, the nursing staff. They facilitate patient-focused activities, such as caregiver classes, support groups for BMT patients and their families and therapy programs. The CNS is also responsible for program development, such as overseeing collection of “Quality of Life” date.


Dietary/Nutritional Counseling Services
Dedicated dietician who works closely with patients and families to determine eating habits and then provide information about what foods are appropriate during BMT process. The dietician discusses the low bacteria diet that will be required during the hospital stay, as well as calculates individual nutrition needs, evaluate the effect of medical condition on nutrition needs, and helps patients make appropriate food choices before and after transplant. Once you are discharged from the hospital, the dietician helps patient and caregiver plan the right food choices.


Financial Counseling Services
The financial aspect of dealing with cancer can be complex and overwhelming. Our Patient Benefit Representative (PBR) specializes in transplants services who is dedicated to serving the individual needs of every patient. PBRs are an extension of our Business Office and provide guidance through financial issues, and they are available to address patients’ questions and concerns about the cost of treatment and handle insurance inquiries and verifications. For patients whose insurance coverage is inadequate or if the insurance company chooses not to cover services, our PBRs can help identify assistance programs that may help in meeting financial obligations.


Pharmacy
Your pharmacist is a valuable member of your healthcare team with a wealth of information about the medicines you take. The basic duties of a pharmacist are to inform patients how to correctly use the medications. As a transplant recipient, you will get to know your pharmacist very well. Pharmacists are experts in medicine and its side effects and are able to assist with your medication concerns.


Social Worker
Every transplant recipient is assigned to a social worker who will complete an assessment to ensure your needs are met prior to the transplant. The social worker role may have some variation at each center. Social work services will not only be available to you, the patient, but also your family and to the donor. The social worker provides support, education and counseling to reduce stress during the transplant process. Social workers usually have extensive knowledge of the community services provided to transplant recipients. The social worker acts as a sounding-board so you and your family can feel comfortable having open discussions with him. The social worker may also be able to advise on Medicare, Medicaid and other insurance related issues.


Contact Us:

For additional information about peripheral stem cell transplants available through the Cancer Transplant Institute
at the Virginia G. Piper Cancer Center, please
contact the transplant team at 480 323-1573.