AQA Pioneer Award
Scottsdale Healthcare receives 2010 AQA Pioneer Award for Quality
Scottsdale Healthcare is the state’s only recipient of the 2010 Pioneer Award for Quality from the Arizona Quality Alliance (AQA). The award recognizes Scottsdale Healthcare for organization-wide quality and commendable levels of operational excellence.
The AQA Performance Excellence Awards are based on criteria used by the Baldrige National Quality Award, considered the gold standard of quality and operational excellence. Scottsdale Healthcare earned the award after submitting a comprehensive 50-page application with information on processes and performance results in many areas. These areas include leadership, strategic planning, patient focus and satisfaction, engagement of the work force, how processes are managed and improved, and others.
Following strict award criteria, AQA examiners conducted a weeklong site visit at Scottsdale Healthcare, where they interviewed staff members and thoroughly reviewed multiple processes at Scottsdale Healthcare Osborn Medical Center, Scottsdale Healthcare Shea Medical Center and Scottsdale Healthcare Thompson Peak Hospital.
“This award is based on the AQA’s rigorous assessment of our quality systems and represents yet another external, criteria-based honor for Scottsdale Healthcare,” said President and CEO Tom Sadvary. “It would not have been possible without our dedicated staff members, physicians and volunteers who work hard every day to make sure that each and every patient receives the best experience and clinical outcomes.”
While the Pioneer Award for Quality recognizes Scottsdale Healthcare’s organization-wide quality and operational excellence, the hospital system also received AQA recognition for excellence related to two specific patient care areas in 2009. Showcase in Excellence Awards were given to Scottsdale Healthcare for outstanding processes in caring for cardiac surgery patients, as well as the high-risk maternal and neonatal population.
The AQA is an alliance of organizations that promotes and recognizes performance excellence through the Performance Excellence Award Program, as well as providing feedback for improvement, professional development workshops, benchmarking, networking and mentoring.
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